How to fix your phone download issues

For those whose phone has issues with downloading. We have compiled possible solutions for you which you can apply by yourself.


How to fix it

Various solutions have been discovered, and these are listed below.The simplest (and most convenient) solutions come first, so I recommend working through them from top to bottom. If none of these work or you have useful information that ought to be added to this page, please tell me.

First, check your available space (Settings -> SD Card & phone storage). If space is low, solutions (e) will probably work for you. The problem may re-occur if your space runs out again though - consider investing in a better memory card!

a) Restart your phone.

Restart your phone by switching it off and switching it back on again (not just the screen - you need to shut it down!).

b) Make sure your phone is not on a Wi-Fi network.

Some Wi-Fi networks may block port 5228, used by the Android Market. If your phone is connecting to the Market via a Wi-Fi network, turn it off (Settings -> Wireless & networks -> Turn off Wi-Fi) and your phone will then connect using APN (i.e. internet access via the mobile network). Alternatively, if you have admin access to the network, open port 5228 (UDP and TCP). Then return to the Market and restart your downloads.

c) Log into Google Talk.

There should be a Google Talk application already installed on your phone, which will log you in as soon as you load it up. Do this, and then go back to the Market and restart your downloads. If you can't log into Google Talk, try connecting to a wireless network (Settings -> Wireless -> Turn on Wi-Fi). If you still can't log in, the Wi-Fi network may have a firewall (see above), in which case you will need to find a less restrictive Wi-Fi network. Once logged into Google Talk, you can turn off Wi-Fi to switch back to APN connections.

d) Refresh your data syncronization settings.

Try disabling your application syncronization setting and then re-enabling it (Settings -> Accounts & Sync -> Background data). Uncheck the box and then recheck it. Then restart your downloads.

e) Clear your application data.

Try clearing up your application data and caches (Settings -> Applications -> Manage Applications). Ensure they are all listed (Menu -> Filter -> All), then go into each of your applications and tap "clear data" or "clear cache". There will be a lot of apps listed, but you probably won't have to clear caches for all of them - do it for as many as you can, particularly the ones you recognise. Caches may be taking up too much storage space, preventing new apps from being downloaded. After clearing caches, restart your downloads.

f) Uninstall the Market update.

Many users have found that the problem started after installing a Market update. Try uninstalling it (Settings -> Applications -> Manage Applications -> Market). Tap "clear cache" and then "uninstall updates". Then return to the Market, sign in, and restart your downloads. (Don't worry about losing functionality - the update will reinstall, hopefully without the problem returning).

g) Uninstall the Download Manager update.

Many users have found that the problem started after installing a Download Manager update. Try uninstalling it (Settings -> Applications -> Manage Applications -> Download Manager). Tap "clear data" and then "uninstall updates" (my phone doesn't have this option - and lists the version as version 7. Please let me know if your phone is different). Then return to the Market and restart your downloads.

h) Disable Data Saver.

Find the Data Saver (Settings -> Battery & Data Saver) and uncheck "Enable Data Saver". Then return to the Market and restart your downloads.

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By Unknown on Friday, 5 August 2016